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Return your purchase
|The easiest way to request a return is to proceed directly from the "MY ORDER" section.
Something about your new purchase does not satisfy you? No worries, it's possible to withdraw from your purchase in any moment.
If you're not satisfied about your purchase no worries, send it back to us and we'll refund you. If you want to return a product because of a delivery error or damages on the parcel or product, please check our warranties section. You have the right to withdraw from your purchase within 14 days without stating any reason, so just notify us by email about your decision.
Right after that you can ship back to us your purchase within 14 days since you've notified us about your return. The shipment address is:
Via San Michele, 121
41049 Sassuolo (MO) Italy
|Write on the package "RESO NUMERO" (your order number)
Pack the item carefully, inserting the receipt into the package. As soon as the return is delivered to Fresh Farm we will return to you any payments which we have received from you, with the exception of any supplementary costs arising from your choice of any means of delivery other, without delay and at the latest within 14 days from the day on which you noticed us of your cancellation.
The refund will be made by the same payment method used by the customer at the time of the original purchase. In case of promo codes or discounts generated by the purchase of combination of products, the refund will be issued considering the promotion cancelled. No type of refund will be subject to additional costs on our part.
Unfortunately, we don't accept the return of an item in the following cases:
- If the product is used, dirty/stained, ruined or scratched, washed
- If the product is not in its original box/sleeve, with all the original labels
- If the returned item is a board, it must be in its original plastic sleeve
- Sealed goods which for reasons of health protection or hygiene are not suitable for returning if the sealing has been removed after delivery
- Goods if these by reason of their nature have been inseparably intermixed with other goods after delivery (i.e. skis and bindings)
- Audio or video recordings or computer software in sealed packaging if the sealing has been removed since delivery.